iTripX Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your full name, email address, and mobile number.
• Booking Information: Such as flight bookings, hotel bookings, holiday package details, and passenger information required to make and manage reservations.
• Device Information: Such as your device model, operating system, IP address, device identifiers, app version, crash logs, and diagnostic information.
• Location Information: With your permission, we may collect your location data to provide location-based travel services and improve your experience.

2. How We Use Your Information

We may use your information to:

• Create and manage your account;
• Process and manage flight, hotel, and holiday package bookings;
• Send booking confirmations, travel updates, and other service-related communications;
• Provide customer support;
• Improve our application, services, features, and user experience;
• Detect, prevent, and address fraud, unauthorized activities, and security issues; and
• Comply with applicable laws, regulations, and legal obligations.

3. Sharing of Information

We may share your information only when necessary to provide our services or comply with applicable legal requirements. This may include sharing information with:

• Airlines and airline service providers;
• Hotels and accommodation providers;
• Travel service providers and holiday package partners;
• Payment service providers and payment gateways;
• Technology, hosting, and cloud service providers;
• Analytics and other service providers that help us operate and improve our services; and
• Government authorities or other entities where required or permitted by applicable law.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and administrative safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide and maintain our services;
• Complete and manage your bookings;
• Fulfill legal and regulatory obligations;
• Resolve disputes;
• Enforce our agreements and policies; and
• Protect our legal rights and legitimate business interests.

When your information is no longer required, we may securely delete or anonymize it in accordance with applicable laws and our data retention practices.

6. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information;
• Request correction or updating of inaccurate or incomplete information;
• Request deletion of your personal information;
• Withdraw your consent where processing is based on consent;
• Raise concerns or questions regarding how your personal information is handled; and
• Exercise any other rights available to you under applicable privacy and data protection laws.

To exercise your rights or raise a privacy-related concern, you may contact us using the contact information provided below.

7. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information.

8. Third-Party Services

The iTripX application may use or integrate with third-party services, including:

• Payment gateways;
• Airline reservation or booking systems;
• Hotel partners and accommodation providers;
• Analytics providers; and
• Mapping and location services.

These third-party services may have their own privacy policies and terms of use. We encourage you to review the privacy policies of any third-party services you use through or in connection with the iTripX application.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, legal requirements, or other operational needs.

Any changes to this Privacy Policy will be published on this page along with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: